FAQs – ▷ PASTEL GOTH & KAWAII GOTH Online Shop ☢️

ANSWERS TO YOUR QUESTIONS

Shopping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
We have two shipping methods, one that is standard shipping or normal shipping that usually takes up to 7 days to prepare the shipment and between 7 to 15 additional days until the product arrives at your address, and which may be free for some countries of Latin America, Asia, Europe or the United States. The second shipping method is the one that has a fast arrival speed, which generally has a higher cost than standard shipping, and has a delivery time between 3 and 7 business days..
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Depending of country, between 1 and 7 days, and others, 7 and 15 days.
DO YOU SHIP INTERNATIONALLY AND LATIN AMERICA?
Yes, we have international shipments and also to Latin American countries.
TO WHICH COUNTRIES OF LATIN AMERICA DO YOU HAVE SHIPPING?
We have shipments to Colombia, Peru, Argentina, Ecuador, Chile, Bolivia, Dominican Republic, Mexico, etc. If you have doubts that if we have shipments to your country, you can contact us. You can use social networks for this.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
We accept common payment methods such as credit cards and debit cards, If you have any concerns, you can contact us through social networks.
IS BUYING ON-LINE SAFE?
It is safe to buy online, through our store.

Orders

HOW DO I PLACE AN ORDER?
Orders can be made through our online store and pay for themselves. If you have any questions you can contact us and you can do so through Messenger on social networks, through the contact form or by email that appears at the bottom of our website.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
It is not required. to create an account to make a purchase, but it is recommended to do so.
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
You can contact us using the contact form that is present at the bottom of the web page or communicate with us through our social networks.
HOW DO I TRACK MY ORDER?
It is very easy, you just have to use the tracking number or the number of the purchase order that was sent to you by mail, and enter it in the application that we have available at the bottom of the web page, whose name is "Track Your Order".
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