Refund and Return Policy

Thanks for shopping at Pastel Goth Shop! It is a pleasure for us that you are our client.

We offer you a refund and return policy that will be in force only until the first 7 (ten) calendar days after purchasing and receiving the product, if 7 days have passed after purchasing and receiving the product we cannot offer you a refund or an exchange of the product.

Eligibility for refund and return

To be eligible for a return, the following points must be met:

    • Your item must be unused and in the same condition you received it.
    • The item must be in the original packaging.
    • Returns of articles of intimate use are not accepted.
    • Returns of gift cards are not accepted.
    • To complete your return, we require a receipt or proof of purchase.
    • Only regular priced items can be refunded; Sale items are non-refundable.
    • If the item in question was marked as a gift when purchased and shipped directly to you, no returns will be accepted.
    • We only replace items that are defective or damaged.
Note: If you cancel the shipment after having sent it, the money will not be returned to you.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to to give you the return address. We will answer your email within a period of no more than 5 days, during business hours (Business Day). Please do not send your purchase back to the manufacturer. No returns are accepted for changing sizes. The measurements of each size are in centimeters and can be seen in the description of each product. If you have questions about the sizes please write to us before buying.


Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed and a credit will be applied to your credit card or original method of payment, within a certain number of days.

Late or late refunds

If you have not received your refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially reflected in your account.

Next step, contact your bank. It often takes some time before your refund is posted.
If you have followed all of these steps and still have not received your refund, please contact us at


    • Please do not return the product to the manufacturer. It should be sent to the address that was mailed to you.
    • You will be responsible for paying the shipping costs to return the item.
    • Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
    • Depending on where you live, the time it takes to receive the exchanged product may vary.
    • Please note that we cannot guarantee that we will receive your returned item.
    • If you are shipping an item over $ 75, you should consider using a trackable shipping service or purchasing shipping insurance. We also cannot guarantee that we will receive your return.